Help

Online store

Returns & claims

My order

Shipping

Payment

Stores

Products

Company info

Other questions

Solicitud de facturas

Online Store

Products

Payment

Shipping

Returns & claims

My Order

Company Info

Stores

Other Inquiries

Online store

Which web browsers are supported?

The following web browsers are fully supported:
Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for IOS, Google Chrome for Android

I am unable to add products to the basket. What should I do?

Only items in stock can be added to your basket. If there is no stock remaining you will not be able to add the item. Try to reduce the number of products.

I had products in my basket, but they disappeared when I went to check out. What should I do?

We don't reserve your products in your basket, which means it could be sold out if you wait too long to finish your order.

Do I have to create an account to shop?

You can always place an order as a guest. However creating a user account will let you revisit your order details, see the current state of your order and view previous orders.

How can I unsubscribe from your newsletter?

We are sorry to hear that you no longer want to receive our newsletters.

You can unsubscribe by clicking on the "unsubscribe" link in the bottom of the page of a newsletter.

How do I change my address on my account?

Login to your account. Go to “Account Details”.
Change your address under “Add a new address”.
Please note that orders that have already been placed and are in process, will be sent to the address stated when placing the order.
 

  

What do I need to do if I have forgotten my password?

Please click here to reset your password

How do I close my account?

If you would like to close your account please contact Customer Service.

Returns & claims

What is your returns policy?

You will find our returns policy here.

How do I return something from my order?

Please contact Customer Service indicating the product(s) you would like to return. Customer Service will provide you with return instructions. You have 14 days to decide if the product(s) is right for you. If you would like to return the product(s) please contact us within 14 days of delivery.

I have received a damaged / defective product, what should I do?

If you have received a damaged or defective product please contact Customer Service .

Please include a picture of the product in your claim and also please include the batch number. This can be found on the product or packaging. 

How do I make a claim on a product?

Please inform Customer Service about the defective product, including a description of the problem. Please include a picture of the product and the batch number which you will find on the product or packaging.
It is possible to make a claim within 24 months of purchase.

Can I return products I buy on your webshop in one of your stores?

Unfortunately, it is not possible to return products bought on our webshop in our stores.
If you wish to return a product bought in the webshop, please contact Customer Service.

Store return: How can I return products bought in your stores?

If you need to return a product bought in the store, please return the product with your receipt in the store. Please look for country specific returns on your receipt.

My order

Where is my order?

Once your order is successfully submitted, the warehouse will process your order as soon as possible. Once it is on its way to you, you will receive a shipping confirmation.

Please use the tracking information provided to you in your shipping confirmation email to track your package. The shipping status will be updated for the first time when the parcel arrives to the destination country. Please check your spam filter if you have not received the shipping confirmation.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Flying Tiger Copenhagen’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Can I cancel my order?

Unfortunately, when an order has been placed, it can not be cancelled.

Can I change my order?

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

I have not received an order confirmation.

Shortly after you've made your purchase, you will receive an e-mail with your Order Confirmation.
If you haven't received your Order Confirmation, please check your spam / junk folder, or contact Customer Service who can resend the order confirmation.

What do I do if I have received a damaged / defective product?

We are sorry to hear that you have received a damaged/defective product.
If you have received a damaged or defective product, please contact Customer Service  and include a picture of the product. If it is defective, please also include the batch number which you will find on the product or packaging.

I’ve received a wrong product in my order, what to do?

We are sorry to hear that you have received a wrong product in your order.

If you have received a wrong product in your order, please contact Customer Service

I’m missing a product in my order, what to do?

We are sorry to hear that a product is missing from your order. Please contact Customer Service here and inform which product(s) are missing from your order.

How can I see what I have ordered? 

Shortly after purchase you will receive an email with your Order Confirmation.
If you haven't received your Order Confirmation, please check your spam / junk folder, or contact Customer Service who can resend the order confirmation.

The name on my order is not correct, how can I change it? 

We cannot make any changes once you have placed your order. This includes changing the delivery option, delivery address or payment method.

I have written a wrong email on my order, how can I change it?

Please contact Customer Service who will help you with updating your email.

How can I get a copy of the invoice for my order?

If you need a copy of the invoice for your order, please contact Customer Service.

Shipping

What countries do you ship to?

We are currently shipping to: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Lithuania, the Netherlands, Poland, Portugal (except Azores and Madeira), Slovakia, Sweden and Spain (except the Canary Islands, Ceuta and Melilla).

More shipping destinations will be added soon.

How long does delivery take?

Poland: Estimated delivery time is between 2-3 working days.

Austria, Germany, Denmark, France, Belgium, the Netherlands, Czech Republic, Slovakia and Estonia: ​Estimated delivery time is between 3-5 working days.

Sweden, Ireland, Spain, Lithuania and Latvia: Estimated delivery time is between 4-6 working days.

Italy, Portugal and Finland: Estimated delivery time is between 5-7 working days.

Greece: Estimated delivery time is between 6-10 working days.

Please note if you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.

Use the tracking link provided to you in your shipping confirmation email to track your package. The shipping status will be updated for the first time when the package arrives to the destination country. Check your spam filter if you have not received the shipping confirmation.

Where is your package shipped from?

All orders are shipped from our warehouse in Łozienica, Poland.

All taxes and duties, as well as applicable VAT, are included in the price of your order.

Do you offer free delivery?

Standard home delivery is free for orders over 30€.
For any orders below 30€ we offer standard home delivery for 6€.

What kind of delivery options do you offer?

We offer standard home delivery for 6€.
Standard home delivery is free for orders over 30€.

My order has not arrived, where is it?

To track your package please use the tracking information provided to you in your shipping confirmation email.
Please check your spam filter if you have not received the shipping confirmation.

I have been informed by the courier that my package is lost - what should I do?

We are sorry to hear that your package has been lost during transport. Please contact our Customer Service team who will help you further.

Payment

How can I pay using a gift card?

We do not currently accept payment with gift cards. Gift cards are not sold on the web shop. They can only be purchased and used in our Flying Tiger Copenhagen stores.

Which payment types do you accept?

You can use any of the payment types listed below to pay for your order:
VISA, Mastercard, AMEX,
ApplePay, Google Pay

We currently not offering payment by invoice.

What currency can I pay in?

All payments will be settled in Euro.

When will I be charged for my order?

You will be charged for your order at check out.

How do I find the nearest Flying Tiger Copenhagen store?

Find your nearest Flying Tiger Copenhagen store right here

Return Policy in Flying Tiger Copenhagen stores

If you want to return product(s) bought in a Flying Tiger Copenhagen Store, please contact your nearest store. Please remember to bring the receipt. You will find the return conditions on the receipt.

Gift cards

Gift cards can be purchased and used in our Flying Tiger Copenhagen stores. Gift cards purchased in the stores can not be used in the online store. Gift cards are not sold in the online store.

Feedback

Please feel free to share feedback from visiting our stores here.

Can I find out if a product is available in a store near me?

We are not able to inform you on product availability in stores. If you cannot find a product in the webshop, we recommend that you visit your closest store, as they may have the product in stock. You can find your closest store here.

Covid information

We take our responsibility for your safety in our stores very seriously, and we are following local safety guidelines in our stores. This includes distance markers in the stores, hand sanitiser and regular cleaning of stores and shopping bags.
We encourage everyone in our stores to remember to keep a safe distance, follow local instructions, use hand sanitiser, and take good care of each other.

Products

Where can I find information about a product?

You will find information about the products in the products details section under each product.

Product instructions

Please find the following product instructions here:
LED Fan software SKU: 3015343

Can I find out if a product is available in a store near me?

We are not able to inform you on product availability in stores. If you cannot find a product in the online store, we recommend that you visit your closest store, as they may have the product in stock. You can find your closest store here.

The product I want to buy is sold out, when will it be in stock again?

Many of our products are limited edition – when they are sold out, they will not be available in the webshop again.

The good news is that new products are introduced in the online store every week.

You may be able to find a product that is sold out online in one of our Flying Tiger stores. You can find the closest store here.

How often do you get new products?

We get new products every week. Many of our products are limited edition and sell out fast, so do not wait too long to place your order.

Can I sign up for a product if it is not available in the webshop?

We unfortunately do not offer a sign-up service on sold out products. We recommend that you check the online store regularly as we get new products every week. Or you can look for the desired product in one of our stores. You can find the closest store here.

I have seen a product in one of your stores, why can I not find it in your online store? 

If you cannot find your desired product, it may be sold out in the online store. Our range of goods may vary from the online store to our stores.

Are products safety tested?

Yes, we have a high priority on the safety of our products. Please read more about the safety of our products here

Company info

I would like to work for Flying Tiger Copenhagen

We would love to have you onboard our exciting journey!
You can find our available positions here

Where can I find information on your Corporate Social Responsibility policy?

You can find more information about our CSR policy here

Where can I find information on your Company?

You can find more information about who we are here

Where can I find information about your Sustainability goals?

You can find more information about our Sustainable forestry and FSC certification here

Where can I find information about your Partnerships?

You can find more information about our engagement in different Partnerships here

Other questions

Contact us

If you couldn't find your answer in our Help section, please contact Customer Service.

DENMARK ONLY: As a public institution, can we shop with an EAN number?

It is unfortunately not possible to shop with EAN number in the web shop.

However, if you are a public institution in Denmark and would like to shop with an EAN number, you can do it in Flying Tiger Copenhagen retail stores.

All you need is to send a request to business-dk@flyingtiger.com.

NORWAY ONLY : Can I open a “Bedriftkonto” with you and shop by invoice in the web shop?

It is unfortunately not possible to shop by invoice in the web shop.

However, if you are public or private company and would like to create a “Bedriftkonto” with us and shop by invoice, you can do it in Flying Tiger Copenhagen retail stores in Norway. Once we have created your shopping account, you will receive a customer number by email, and you are hereby ready to shop with us.

All you need is to send a request to business-no@flyingtiger.com.

Where can I find information about your Terms and Conditions?

You can find our Terms and Conditions here

Where can I find information on your Data Privacy policy?

You can find our Privacy policy here

Do you sponsor charity organisations?

We donate our unsold products to a wide range of charity organisations - please read more here

Solicitud de facturas

¿Necesitas la factura de compras realizadas en nuestras tiendas físicas de España (en calle o centros comerciales)?

Desde nuestro formulario de solicitud de facturas, te contamos qué documentos son imprescindibles y cómo realizar la solicitud de tu factura por compras que hayas hecho en nuestras tiendas físicas.